Past FAM Trips

Azores FAM - August 19-25 & August 26-September 1, 2018

From whale watching to spelunking, the Azores offers a variety of adventures for our agents and for their clients. In August, agents had the chance to embark on either of two trips to the Azores, a group of nine islands some 800 miles off the coast of Portugal. This up-and-coming destination is sometimes called the best-kept secrets in the Atlantic, and thanks to the local Destination Management Company Inovtravel, our agents had the chance to explore and learn about this place before it takes off in the travel industry. Click Here to Read More

Karisma FAM to Riviera Maya - August 13-16, 2018

For agents, the chance to visit resort properties is a key part of pairing their clients with the ideal vacation. This August, 23 agents spent three busy days touring Karisma resorts in the Riviera Maya region. This popular destination in Mexico is home to stunning beaches and a variety of resorts that all offer clients something unique. Getting to know the Karisma brand and properties allows agents to draw on their firsthand knowledge when working with clients and answer any questions they may have. Click Here to Read More

Azores FAM - March 14-22, 2018

Visiting destinations that have yet to be discovered by tourists is one of the most exciting parts of being a travel agent. March 14-22, our Vice President of Sales, Geoff Cox, accompanied 23 KHM Travel Group agents to the Azores, a group of nine islands some 800 miles off the coast of Portugal. The Azores are known as one of the best-kept secrets in the Atlantic, and thanks to the local Destination Management Company Inovtravel, our agents got an in-depth look at a place that very few people know much about. Click Here to Read More

TRS Riviera Maya FAM - March 6-9, 2018

KHM Travel Group's Director of Agent Development and Engagement Marie Smith, along with 13 KHM Travel Group Agents flew to sunny Riviera Maya Mexico for this FAM Trip that took place March 6-9, 2018. Hosted by Palladium Resorts, agents stayed TRS Yucatan Hotel and toured the Grand Palladium Riviera Maya Resort & Spa. Agents partook in sessions led by Marie, Cheryl Hudak from The Mark Travel Corporation and Palladium Resorts. Special thanks to Lomas Travel and The Mark Travel Corporation for providing round-trip transportation.

Vacation Express Punta Cana FAM - February 22-26, 2018

Fourteen KHM Travel Agents, their guests and Holly Peck of our Agent Support team traveled to Punta Cana, Dominican Republic for an intimate FAM experience with Vacation Express. Our BDM for Vacation Express, Barbara Tautkus, lead the agents through site inspections of 12 all-inclusive resorts in the Punta Cana including the host hotel, Royalton Punta Cana. The experience was capped off with a half-day of Vacation Express education from Barbara, and day passes to experience the brand new Catalonia Royalton Bavaro resort. Agents walked away with a greater understanding of the opportunities with Vacation Express, and a first-hand look at many of the popular resorts in the Dominican Republic.

"I just wanted to send you a thank you for the great group of travel agents that I had the privilege of spending the last three days with. You should be very proud of your agents they were all very professional, always prompt, looked and dressed professionally and were smart. They worked very hard, never complained and asked great questions. I look forward to setting up some more small FAMs, this was the perfect size because I really felt we all got to spend some quality time together and everyone seemed to make new friends and had the chance to exchange ideas." - Barbara Tautkus, Vacation Express

Club Med Punta Cana FAM - July 15-19, 2017

Eighteen KHM Travel Agents soaked up the sun at the action-packed Club Med Punta Cana for a FAM trip hosted by our Club Med BDM Robin Bear. They were joined by our Agent Development Specialist Chantelle Nye for four days experiencing this all-inclusive property and the Club Med brand. The agents stayed at the sophisticated adults-only section of the property, Zen Oasis. Although the main resort was built in 1981 — it was the first all-inclusive resort in Punta Cana — the Zen Oasis side is just a few years old. Click Here to Read More

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Mark Travel Corporation Agent Retreat - June 27-28, 2017

On June 27th, our Preferred Supplier The Mark Travel Corporation held it's first travel agent retreat at its corporate headquarters in Milwaukee. Several top-producing KHM Travel Agents and KHM Travel team members were invited to learn more about the Mark Travel brands, core values, and how to maximize their partnership. During a day and half of small group sessions, they had the opportunity to hear from Bill La Macchia Sr., the founder of The Mark Travel Corporation, and current Chairman of the Board and CEO of La Macchia Enterprises. Agents left with new strategies and ideas to incorporate into their business practices. Overall, it was an empowering and enlightening trip!

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Travel Impressions/AMResorts FAM - June 21 - 25, 2017

Sixteen agents joined KHM Travel Group's Industry Affairs Specialist Bill Coyle for a FAM Trip to the AMResorts Properties in the Dominican Republic, hosted by Travel Impressions June 21st-25th, 2017. Escorted by our AMResorts Business Development Manager Susan Gaines, the agents toured the AMResorts properties in the Punta Cana area including Secrets, Dreams, Sunscape, Zoetry and Now brands. The trip also included hosted dinners at Dreams La Romana, Now Onyx and Secrets Cap Cana. With so many resorts to see, the group definitely got in their steps, but gaining first-hand knowledge of these popular resorts in this popular vacation destination was well worth it!

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GOGO Vacations Sandals FAM - August 25-29, 2016

GOGO Vacations hosted 58 KHM Travel Agents from August 25th through 29th, 2016 for a Sandals FAM trip in Jamaica. They experienced first-hand the romance and luxury Sandals offers, and gathered valuable insight to help their clients plan their next memorable getaway. Their host resort, the newly-renovated Sandals Ochi Beach Resort, provided a chic, scenic backdrop for this FAM, including the Certified Sandals Specialist (CSS) workshop on Friday morning. Another highlight was getting a sneak peek at Jamaica's first over-the-water suites on Sandals' private island. Opening in November, these romantic, high-end Butler Villas are sure to be in-demand with couples! Click Here to Read More

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Funjet Cancun FAM - July 25-28, 2016

In July, 20 KHM Travel Group members accompanied by staff members Bill Coyle and Regional Development Coordinator Valeria Vick flew to sunny Cancun, Mexico for a 3-night FAM trip sponsored by Funjet Vacations and Palace Resorts. Agents stayed at the Sun Palace Cancun, and toured many other resorts in the Cancun and Riviera Maya area including the Hard Rock Hotel Cancun, Live Aqua, Beach Palace, Le Blanc Spa Resort, Hyatt Ziva Cancun, Royalton Riviera Cancun, Excellence Riviera Cancun and El Dorado Maroma. The highlight of the FAM trip was a stop at Karisma Resorts' El Dorado Maroma Resort to get a first-hand look at the brand new Palafitos, Karisma's first gorgeous overwater suites, just weeks before the first guests arrived.

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Apple Vacations Cabo FAM - July 11-14, 2016

July 11th-14th, a group of 20 KHM Travel Agents and our West Coast Support Specialist, Ilma Abelyan, traveled to Los Cabos for our Apple Vacations FAM! Tina Tiano, our Apple Vacations BDM, and Amstar Destination Management Company led the group through site inspections at nine resorts around Los Cabos, including their beautiful host hotel, Riu Palace Cabo San Lucas. One of the most important takeaways from this trip was learning the difference between Los Cabos’ two popular tourist towns, Cabo San Lucas and San Jose del Cabo. They each offer something special, but unique, for travelers. Click Here to Read More

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Karisma Resorts Cancun FAM - June 21-24, 2016

Karisma Hotels and Resorts are known for their innovative properties, and their commitment to quality. The new El Dorado Seaside Suites, which 18 of KHM Travel Group’s agents and staff got to experience June 21-24, are no exception. Marie Smith and Chantelle Nye from KHM Travel's Agent Development Team accompanied agents on this FAM. In just two days, they did site inspections of seven Karisma properties. Each agents that attended also received their Gourmet Inclusive Vacation Consultant certificate, and their Gourmet Inclusive Wedding Consultant certificate, so they are truly Karisma specialists! Click Here to Read More

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Palace Resorts Cancun FAM - May 20-24, 2016

Twelve of KHM Travel Group’s agents got to experience The Palace Life first-hand on our Palace FAM trip to Mexico, May 20th-24th. Tara Duncan, our Business Development Manager from Palace Resorts, and Beth Klubnik, KHM Travel's Event Operations Manager, ensured the group made the most of their time in sunny Cancun. Moon Palace Golf and Spa Resort played host for the trip, but they also visited and toured Palace Resort’s six other properties in Mexico. They also got to relax and rock out to the classic '80s sounds of The Starship and Alphaville at a live concert at Moon Palace! Click Here to Read More

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3rd Annual Crystal Awards FAM - February 19-22, 2016

KHM Travel Group rocked the Norwegian Sky February 19th-22nd during our biggest FAM trip of the year. For the first time, our premiere travel agent event was held at sea, and as an added perk, our agents got to experience Norwegian's all-inclusive cruising package! Another first for KHM Travel was having our preferred suppliers join us on board to help us recognize the achievements of our agents in 2015. Overall, we had 167 attendees including agents and their guests, supplier partners, and KHM Travel staff. Between our Supplier Trade Show, Crystal Awards Ceremony and General Session, we got to soak up the sun and sand in the ports of Nassau and Great Stirrup Cay, Norwegian Cruise Line's private island in the Bahamas. Thanks once again to our host, Norwegian Cruise Line, and to our 15 sponsors, for ensuring this event was a success! Click Here to Read More

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Avalon Waterways River Cruise FAM - October 31-November 7, 2015

KHM Travel Group experienced a number of firsts on our recent Avalon Waterways FAM through France, October 31st-November 7th. It was our first FAM trip in Europe, our first river cruise FAM, and for all but one of the Pinnacle agents that joined us onboard the Tapestry II, it was their first time enjoying a river cruise. The enriching activities included a moving tour of the Beaches at Normandy, a private tour of the Eiffel Tower, and even a spectacular performance at the Moulin Rouge cabaret. On top of that, these 12 agents received valuable sales education from our Globus BDM Sandy Stemen to help them sell river cruises to consumers. Click Here to Read More

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AMResorts/Apple Vacations Cancun FAM - November 1-5, 2015

Although it was a short trip, this KHM Travel exclusive FAM was enriching and fun! A total of 61 travel agents and staff visited 10 remarkable AMResorts properties in the Cancun area, experiencing the brand's Unlimited Luxury® throughout their tour. They stayed for two nights at Dreams Tulum Resort & Spa, and then the final two nights relaxing at Dreams Riviera Cancun. The group gathered at El Patio restaurant on the final evening for a farewell dinner and fresh, traditional Mexican cuisine. Thank you to Apple Vacations and Amstar DMC for making this incredible opportunity possible for our agents! Click Here to Read More

Karisma Riviera Maya FAM - September 1-4, 2015

Four days of being immersed in the Gourmet Inclusive Experience® at the All-Butler, All-Suite, All-Gourmet Generations Riviera Maya was just enough time for our agents to appreciate the luxury that is only found with Karisma. During this action-packed FAM, 20 KHM Travel Group Agents, alongside Burt & Patricia Kramer and members of the Agent Development and Marketing teams, visited all of the Karisma properties in Mexico. Highlights of the trip included a visit to the on-site Greenhouse at El Dorado Royale, a sneak peek at the over-the-water suites being built at El Dorado Maroma, and a private mezcal tasting at El Dorado Seaside Suites. Click Here to Read More


Hotel RIU Palace Aruba Palm Beach Fam - August 20-24, 2015

Fifteen travel agents, accompanied by Agent Support team member Holly Peck, spent 5 days and 4 nights on our first-ever FAM trip to Aruba! They enjoyed accommodations and several meals at Hotel RIU Palace Aruba, and also visited RIU Palace Antillas, the brand's adults-only resort. These ambitious agents took the opportunity to check out other hotel options, explore Aruba's capital city, and experience bus and Jeep tours through Kini Kini Tour company. Click Here to Read More

Pinnacle Grand Velas Riviera Maya FAM - June 26-29, 2015

Nine agents and their guests were treated to an incredible experience while attending a KHM Agent-only FAM to Grand Velas Riviera Maya. Considered by many to be one of the top resorts in all of Mexico, the Grand Velas resort welcomed the KHM agents with open arms by offering an incredible three night stay at the resort, complete with a private ceviche cooking class and a tequila tasting event just for the group. Of course, the dining experience stole the show. Grand Velas Riviera Maya features the top restaurants in Riviera Maya, featuring the artistry of acclaimed chefs from around the world.

Palace Resorts Cancun FAM - May 17-21, 2015

Palace Resorts hosted 20 KHM Travel Agents on a tour of six Palace Resorts and Hotels in the Cancun area. They experienced the brand's "awe-inclusive" views, amenities and cuisine first-hand. During their free time, our agents lived "The Palace Life" with holistic spa treatments, time to relax at the pool, and a sunny bike tour of Moon Palace, the host resort. Click Here to Read More

2nd Annual Crystal Awards FAM - February 19-23, 2015

Funjet Vacations in partnership with Jamaica Tours Limited (JTL) hosted a group of 196 KHM Travel Group Agents and staff in Jamaica for our largest-ever FAM trip. The host resorts were the recently opened Hyatt Ziva Rose Hall and Hyatt Zilara Rose Hall. In total, agents and staff visited 11 sites including resorts from Sandals, Azul, Riu, and Iberostar, to name a few. During the trip, one bus of 45 agents and staff visited Tiny Hope Children's Home to donate dozens of suitcases and book bags filled with school supplies and personal care items. The highlight of the trip came on the final night with the Crystal Awards Dinner and Presentation, in which our top-performing agents were recognized for their 2014 achievements. Click Here to Read More

Pinnacle Costa Rica FAM - February 28-March 4, 2015

Travel Impressions took us on this very special FAM trip to Guancaste, Costa Rica. A group of 10 agents, along with our Supplier Relations Director Geoff Cox, were invited to visit the brand new Dreams Las Mareas, AMResort’s first resort in Costa Rica. They were among the first people to enjoy the resort’s luxurious accommodations and lush natural surroundings. Gourmet dining, relaxing vistas and even some educational opportunities ensured this FAM was one to remember.

Azores, Portugal FAM - December 2-9, 2014

A small contingent of agents along with our supplier relations director Geoff Cox were whisked off to the verdant Azores, a group of nine islands in the middle of the Atlantic. They experienced the old European charm of this Portuguese territory, as well as the natural beauty of the islands’ diverse natural wonders -- including a thermal spring-fed pool thought to have curative properties!

LoveShack Vacations Jamaica Sandals FAM - August 14-20, 2014

Nine travel agents joined LoveShack Vacations staff for this six-night FAM which included stays at three different Sandals resorts in Jamaica. The group enjoyed overnight stays at Sandals Whitehouse, Sandals Royal Caribbean, and Sandals Grande Riviera, which is now called Sandals Ochi Beach Resort. Along with site inspections of these three resorts, they also toured six other Sandals and Beaches properties around the island. On Friday morning, the agents partook in a Certified Sandals Specialist workshop. Between the sessions session and site visits, agents also had extra time to explore the destinations on their own each day.

With Sandals being one of the most popular names in romance travel, and Jamaica one of the hottest destinations in the Caribbean, this FAM truly left our staff and travel agents with tons of valuable first-hand experience to grow their romance travel businesses!

Palace Resorts Mexico FAM - May 2014

Marie Smith lead a small party of KHM Travel Agents on this 3-day whirlwind tour of all of the seven Palace Resorts in Mexico. They enjoyed high-end accommodations, dining and amenities at Moon Palace Resort, their host for the trip. This FAM was also memorable because our trip coincided with the visit from a VIP guest: the Mexican President!

AMResorts Los Cabos FAM - April 24-28th, 2014

Escorted by AMResort Business Development Manager Susan Gaines, a group of 9 agents and our Supplier Relations Director Geoff Cox visited the beautiful Secrets Puerto Los Cabos Golf and Spa Resort in Los Cabos, Mexico. Over the four day FAM, the group not only got a chance to enjoy the property but they were able to receive informative sessions on all the AMResort properties and were able to spend a great day exploring Cabo San Lucas.

1st Annual Crystal Awards FAM - February 2014

Our first annual Crystal Awards FAM was held over five days and four nights in beautiful Cancun, Mexico. Nearly 100 travel agents attended our inaugural awards trip, which was hosted by Funjet Vacations. In addition to the Iberostar Cancun, which was the host resort, our group also got a first-hand look at properties in Riviera Maya, including El Dorado Royale and Casitas in Riviera Maya where the Crystal Awards ceremony was held. On the final evening, we took the party to the Hard Rock Cancun, the venue for our lively farewell dinner.

Apple Vacations Punta Cana FAM - October 25-28, 2013

Sixty-one agents truly got to kick back and enjoy the destination on this FAM. Hosted by Apple Vacations and AMResorts, we stayed at NOW Larimar and toured Secrets Royal Beach, Zoetry Agua Punta Cana and Dreams Punta Cana Resort in one day. The remainder of the stay, agents enjoyed the sun, sand and colorful culture of Punta Cana. Each agent also brought with them a backpack full of school supplies that were donated to local schools through Outback Safari, a local excursion company.

Pinnacle Karisma FAM - October 13-17, 2013

Thanks to Karisma Resorts and Lomas Travel, a group of our Pinnacle Elite Agents enjoyed a 4-night retreat at one of Karisma’s award-winning properties, Azul Sensatori. Between days doing site inspections of six other Karisma resorts, they had a full day at their leisure to pamper themselves and relax. Our corporate team also hosted Round Table Sessions that allowed agents to share and discuss their needs with KHM Travel staff and their fellow agents.

Mexico Specialist FAM - July 28-August 4, 2013

For agents that focus on Mexico, this FAM was a must-attend event! This week-long trip, hosted by Vacation Express and Sunwing Airlines, covered multiple brands and resorts in the Cancun and Riviera area. The group toured more than a dozen properties and developed their product knowledge during sessions from Vacation Express, Karisma and the KHM Travel Group staff. They even had time to catch some waves with dolphins!

Sandos Mexico FAM - May 30-June 2, 2013

This Apple Vacation’s FAM was short and sweet! Agents enjoyed two nights of accommodations at Sandos Playacar Beach Resort and one night at Sandos Cancun Luxury Experience Resort. They also toured the eco-conscious resort, Sandos Caracol in the Riviera Maya, so they saw the full range of Sandos options in the Cancun area.

Sandals Jamaica FAM - May 19-24, 2013

Two dozen agents got an in-depth look at the island life while touring Sandals and Beaches around Jamaica. They experienced accommodations at three different resorts: Beaches Negril, Sandals Montego Bay and Beaches Ocho Rios. The event included a Certified Sandals Specialist workshop, as well as welcome and farewell dinners. The agents had the remainder of the evenings open to dine at different restaurants and experience the resorts.

RIU Cancun FAM - January 2013

Nearly 100 KHM Travel Group agents came together at the brand new RIU Palace Peninsula Resort in Cancun’s famed hotel zone for our first FAM trip of the year. Hosted in conjunction with Funjet Vacations and Lomas Travel, our agents took tours of seven other resorts in the Cancun area. They also participated in Riu educational sessions with KHM Travel staff. During their free time, our group made a special delivery of gifts to Puerto Morelos School, and enjoyed an afternoon of sun and sand at Maroma Beach.