2019 Crystal Conference & Awards

We truly thank our travel agents, supplier partners, and guests that made our 2019 Crystal Conference and Awards our most unforgettable event to date. You can read the recap on our blog here and visit our collection of Flickr albums here to see more of the People, Purpose, and Passion that made this event unforgettable!

Details for our 2020 event in Riviera Maya, Mexico will be shared here when they are available, so stay tuned to TravelAgentMeeting.com!

The Crystal Conference and Awards is KHM Travel Group’s premier event each year. We bring together our agents, suppliers, and staff to share business-building tips and travel trends, celebrate our accomplishments of the previous year, and keep the momentum going for the year ahead!



Princess Cruises

About the Ruby Princess

Earlier this year, Beth and Ashley from our Events Team sailed on the Ruby Princess and got a sneak peek at this stunning ship! Check out the photos from their trip:

General Schedule*

Saturday, Feb. 9 | Embarkation

Embarkation  from Los Angeles, California

11:45am-2pm: Welcome Gift Distribution & Meet and Greet

4:30-5:30pm: Agent Welcome Presentation

Sunday, Feb. 10 | Day at Sea

7:30-11am: Supplier Round Table Sessions

1pm-3:30pm: Supplier Training Sessions

5pm-6pm: Cocktail Receptions

Monday, Feb. 11 | Arrive in Cabo

7:30-10am: Supplier Round Table Sessions

9:55am-10:25am: Agent Panel Discussion

11-11:30am: Group Photo

1pm: Arrive in Cabo San Lucas, Mexico – Overnight

Tuesday, Feb. 12 | Depart from Cabo

8-11am: Pre-Registered Training Sessions

11:30-12:25pm: myTravelCRM Sessions

12pm: Depart from Cabo San Lucas, Mexico

12:30-12:50pm: Compliance Updates

1-2pm: Rick Zimmerman & MPG Solutions Panel

2:15-3pm: General Session

Wednesday, Feb 13 | Day at Sea

8-10:15am: Pre-Registered Session

1-3:30pm: Crystal Awards Show

4:30-5:30pm: Farewell Cocktail Party

Thursday, Feb. 14 | Arrive in LA at 6:15 am

*Schedule is tentative and subject to change without notice.

Featured Suppliers

2019 Crystal Conference and Awards Host:

Princess Cruises


Madeline Costa

Business Development Manager

John Chernesky

Vice President North America Sales

Anthony Viciana

Regional Sales Director, NE

Craig Blish

Group Onboard Services Coordinator

Ursula Schleider

Manager, Marketing Retail Sales and Special Events

Platinum Suppliers

Carnival Cruise Line

Chris Schutz

Business Development Manager

Justin French

Divisional Vice President Trade Sales US and Caribbean

Mike Julius

Vice President of US Field Sales

Royal Caribbean

Kathy Killen

Strategic Account Manager

Galen Mathews

Director of Sales Central Region

Anthony Meloro

Sr. Manager, Business Development Support & Host Travel Partner Relations

Shannae Murray

Host Agency Manager

GOGO Vacations

David Mostert

Field Sales Business Development Manager

Erica Scannelli

National Account Manager

Norwegian Cruise Line

Linda Thompson

Business Development Manager

Soleil Urrutia

Business Development Manager

Apple Leisure Group

Jennifer Greenfield

Business Development Manager

Cheryl Hudak

Regional Director of Sales

Vacation Express

Barbara Tautkus

Senior Business Development Manager, Strategic Accounts

Special Guests

Sandy Stevens

Vice President, Sales & Guest Relations - Paul Gaugin Cruises

Chris Seddelmeyer

American Society of Travel Advisors

Patty Noonan

The Travel Institute

Charles Sylvia

Cruise Lines International Association

Heidi Olson

Cruise Lines International Association

Donelle Helm

Cruise Lines International Association

Ron Doster

Travel eSolutions Director of Business Development

Claudiu Socander

Travel eSolutions Director of Software Engineering

Stephen Garrett

Travel eSolutions Director of Operations

Gold Suppliers

Jerry Shelstad

Expedia TAAP

Derrick Strother

MSC Cruises

Denise Reichwein

MSC Cruises

Dianne Pierson

Viking Cruises

Lucretia Webb

Delta Vacations

Barbara Qua

Celebrity Cruises

Joel Peterson

Las Vegas Convention & Visitors Authority

Beth Kitzman

VAX VacationAccess

Rob Cook

The Walt Disney Travel Company

Silver Suppliers

Steven Ferry


Tina Tiano

Globus family of brands

Marjorie Sherman

Classic Vacations

Sherri Przybysz


Robin Bear

Club Med

Diane Prisco

Marriott Hotels & Resorts

Lidia Markser

Universal Orlando Resort

Patrick Dunne

Cosmopolitan Travel Services

John Hanratty

Avanti Destinations

Oral Chambers

Jamaica Tourist Board

Tara Schreiner

Holland America Line

John McGonigle III

Goway Travel


The unknown often keeps travelers from venturing out into the world. With the right knowledge, skills and connections, a travel agent can bridge this gap, and curate experiences that their clients might not have ever imagined. That is the Value of You — the travel agent — and our theme for the 2018 Crystal Conference and Awards, held January 27th – February 1st. Learn more about it in this year’s Recap with Rick!

Testimonials From Our Agents

The Crystal Conference was fabulous! I made many friendships that I hope will last a lifetime!

- Venessa C.

Every agent should make plans to attend Crystal as it's not only an amazing and fun time, but also a catalyst for anybody serious about selling travel.

- AJ S.

This was my first and I was beyond impressed! I left feeling confident and liked knowing how I have a KHM staff that is there to help me.

- Cindy S.

Congratulations to all of nominees and winners. Your success is nothing but motivation for me. Thank you for setting the example for Travel Agent Rookies like myself. #KHMRocks

- Iesha B.

Hear More From Our Agents

Crystal Conference FAQs

Will there be a payment plan this year?

We will not be offering a payment plan this year. Final payment is due November 30th, 2018. You may call or email in at any time to make payments.

Are airfare/transfers included?

All agents are responsible for their own air, transfers, and any pre/post-cruise accommodations.

Can agents bring their spouses and/or children?

Agents can share their cabins with a non-industry roommate. This roommate can be whomever they chose. 3 / 4 rates are available upon request. Triple and Quad occupancy can be requested but cannot be guaranteed. Requests may take up to 72 hours to confirm. All Triple and Quad rooms will require full state room deposits. We have to request this cabin type and they are available on a first-come, first-serve basis. If bringing children, please double check with the Princess Cruises for age limitations.

Are handicap accessible cabins available?

ADA-accessible cabins are available upon request. Please allow up to 72 hours for us to confirm your request for an ADA-accessible cabin.

Is there a limit on the number of guests that can attend with an agent?

Agents are encouraged to bring a guest and depending on space may be able to have 3 / 4 rates apply. We have a limited number available and they are on a first-come, first-serve basis. All agents are required to be at all events. Guests will be invited to select events.

How much free time will we have on the cruise?

There will be ample free time on the ship as well as in port for you to explore, relax and schedule your time as you wish. This year, we have Anytime Dining, so the evenings will be less structured than previous years, with plenty of time to have at your leisure.

Please view the tentative schedule at the top of this page to get a better idea of when you will have free time.

Can I use KHM Cash?

2018 Basecamp and Pinnacle Elite Agents who have qualified KHM Cash available may now apply all of their KHM Cash toward their Conference fare. However, KHM Cash cannot be applied once final payment is made. KHM Cash cannot be used toward the registration deposit.

When should we arrive in Los Angeles?

As with all cruises, we suggest arriving a day prior to sailing to account for any delays that may occur. Please consult with Princess Cruises’ policy regarding Embarkation. Typical rule of thumb is all passengers must embark 2 hours prior to sail away. Please keep in mind that travel times on West Coast can vary, and allow yourself plenty of time to get to the Port of Los Angeles (San Pedro’s World Cruise Center).

Will there be pre- or post-cruise events?

There are no scheduled events prior to the cruise at this time. There is limited space available for a two-day onsite experience at Disneyland Resort following the cruise, February 14th-15th, 2019 It is only open to those who are registered for the 2019 Crystal Conference and Awards. Please contact [email protected] for more information on this post-cruise event.

All other accommodations are on your own.

Are there any KHM Travel Group sponsored excursions?

There are no KHM-sponsored excursions scheduled during our port days.  We want to allow agents and suppliers time to explore and network together.

Our Suppliers are planning several excursions that travel agents will be able to register for starting in December. The excursions will be available on a first-come, first-serve basis. An email with links to register for excursions will be sent in December.

Will there be any discounts on beverage/internet packages?

There are no discounts on beverage or internet packages.

Do we have an assigned dining time?

We have Anytime Dining this year. There is no assigned seating. You may also choose to dine at specialty restaurants on-board which are an additional charge.

What about parking at port in Los Angeles?

Each agent is responsible for their parking at port. There is no discounted parking for our group but there may be travel agent discounts available for parking with proof of credentials. Learn more about the Port of Los Angeles and getting to the cruise port here.

Past Event Photos

View Our Past Events