Join us for the 2019 Crystal Conference & Awards!

KHM Travel Group's premier event each year is our Crystal Conference and Awards, in which we bring together our agents, suppliers, and staff to celebrate our accomplishments of the previous year, and keep the momentum going for the year ahead!

We are getting excited for our 2019 Crystal Conference and Awards. We hope you'll join us February 9, 2019 - February 14, 2019 for a 5-night cruise on the Ruby Princess out of Los Angeles, CA

This is THE travel agent event of the year! The KHM Travel Group staff is looking forward to welcoming you aboard in February!

Register Now!

About the Ruby Princess

Earlier this year, Beth and Ashley from our Events Team sailed on the Ruby Princess and got a sneak peek at this stunning ship! Check out the photos from their trip:

General Schedule*

Deposit is $200 per cabin.

Saturday, Feb. 9

12pm: Embarkation  from Los Angeles, California

4:30pm: Welcome Presentation

Sunday, Feb. 10 | Day at Sea

8:30-11am: Supplier Round Table Sessions

1pm-3:30pm: Supplier Training Sessions

5pm-7:30pm: Cocktail Receptions

Monday, Feb. 11 | Arrive in Cabo

8:30-10am: Supplier Round Table Sessions

10:20-11am: Agent Panel Discussion

11-11:30am: Group Photo

1pm: Arrive in Cabo San Lucas, Mexico – Overnight

Tuesday, Feb. 12 | Depart from Cabo

TBD: Optional One-on-one Sessions

10:45-11:55am: myTravelCRM Sessions

12pm: Depart from Cabo San Lucas, Mexico

12:45-1:45pm: Compliance Presentation

2:05-2:35: Panel Discussion with Rick Zimmerman

3-3:30pm: General Session

Wednesday, Feb 13 | Day at Sea

9:15-10:15pm: CLIA Presentation

1-4pm: Crystal Awards Show

4:30-7pm: Farewell Cocktail Party

Thursday, Feb. 14 | Arrive in LA at 6:15 am

*Schedule is tentative and subject to change without notice.

Featured Suppliers

2019 Crystal Conference and Awards Host:

Princess Cruises

2019 Crystal Conference and Awards Sponsors:

GoWay Travel

Holland America Line

Jamaica Tourist Board

Las Vegas Convention & Visitors Authority

The Mark Travel Corporation

Marriott Hotels

MSC Cruises

Norwegian Cruise Line

Royal Caribbean

Travel Impressions

Universal Orlando Resort

Vacation Express

VAX VacationAccess

Viking Cruises


The unknown often keeps travelers from venturing out into the world. With the right knowledge, skills and connections, a travel agent can bridge this gap, and curate experiences that their clients might not have ever imagined. That is the Value of You — the travel agent — and our theme for the 2018 Crystal Conference and Awards, held January 27th – February 1st. Learn more about it in this year's Recap with Rick!


This being my 1st Crystal, I would highly recommend it to any Agent who hasn't attended. It was not only educational but very informative as well. Getting to meet with the Suppliers one-on-one, or just talking with them at the cocktail parties is so worth it.

- Britta Bailey

Every agent should make plans to attend Crystal as it's not only an amazing and fun time, but also a catalyst for anybody serious about selling travel.

- AJ Strauss

This was my first and I was beyond impressed! I left feeling confident and liked knowing how I have a KHM staff that is there to help me.

- Cindy Storch

This event was so organized and it is clear how valued we are by KHM management and staff!

- Lori Brown

Hear More From Our Agents

Crystal Conference FAQs

Will there be a payment plan this year?

We will not be offering a payment plan this year. Final payment is due November 30th, 2018. You may call or email in at any time to make payments.

Are airfare/transfers included?

All agents are responsible for their own air, transfers, and any pre/post-cruise accommodations.

Can agents bring their spouses and/or children?

Agents can share their cabins with a non-industry roommate. This roommate can be whomever they chose. 3 / 4 rates are available upon request. Triple and Quad occupancy can be requested but cannot be guaranteed. Requests may take up to 72 hours to confirm. All Triple and Quad rooms will require full state room deposits. We have to request this cabin type and they are available on a first-come, first-serve basis. If bringing children, please double check with the Princess Cruises for age limitations.

Are handicap accessible cabins available?

ADA-accessible cabins are available upon request. Please allow up to 72 hours for us to confirm your request for an ADA-accessible cabin.

Is there a limit on the number of guests that can attend with an agent?

Agents are encouraged to bring a guest and depending on space may be able to have 3 / 4 rates apply. We have a limited number available and they are on a first-come, first-serve basis. All agents are required to be at all events. Guests will be invited to select events.

How much free time will we have on the cruise?

There will be ample free time on the ship as well as in port for you to explore, relax and schedule your time as you wish.

Can I use KHM Cash?

2018 Basecamp and Pinnacle Elite Agents who have qualified KHM Cash available may apply up to $100.00 toward their Conference fare. However, KHM Cash cannot be applied once final payment is made. KHM Cash cannot be used toward the registration deposit.

When should we arrive in Los Angeles?

As with all cruises, we suggest arriving a day prior to sailing to account for any delays that may occur. Please consult with Princess Cruises’ policy regarding Embarkation. Typical rule of thumb is all passengers must embark 2 hours prior to sail away. Please keep in mind that travel times on West Coast can vary, and allow yourself plenty of time to get to the Port of Los Angeles (San Pedro’s World Cruise Center).

Will there be pre- or post-cruise events?

There are no scheduled events, prior or post, at this time. All other accommodations are on your own.

Are there any KHM Travel Group sponsored excursions?

There are no KHM-sponsored excursions scheduled during our port days. We want to allow agents and suppliers time to explore and network together.

Will there be any discounts on beverage/internet packages?

There are no discounts on beverage or internet packages.

Do we have an assigned dining time?

We have Anytime Dining this year. There is no assigned seating. You may also choose to dine at specialty restaurants on-board which are an additional charge.

What about parking at port in Los Angeles?

Each agent is responsible for their parking at port. There is no discounted parking.