Registration Now Open!

August 23 - August 27, 2020 at the Iberostar Resort Complex
Riviera Maya, Mexico

Join us at the Iberostar Resort in Riviera Maya, Mexico for our 2020 Crystal Conference! Secure your spot with $195.00. Agents will have the option to choose between Iberostar Grand Paraiso and Iberostar Paraiso Maya resorts, based on availability.

The Crystal Conference and Awards is KHM Travel Group’s premier event each year. We bring together our agents, suppliers, and staff to share business-building tips and travel trends, celebrate our accomplishments of the previous year, and keep the momentum going for the year ahead!

View more pictures of the Iberostar Resort Complex - Riviera Maya in our Flickr album here.

View our FAQs for the event here. We will update this page with more details as the event gets closer.

For more on this past Crystal Conference, read the recap on our blog here and visit our collection of Flickr albums here to see more of the People, Purpose, and Passion that made this event unforgettable!

LEARN MORE ABOUT PAST CRYSTAL CONFERENCES

The Crystal Conference & Awards is our premiere event of the year where we honor our agents' accomplishments and network with travel suppliers, fellow agents, and the KHM Travel Group team. Most importantly, we revitalize our collective love of travel. Travel agents attended exclusive educational sessions from 50+ travel suppliers while on board Princess Cruises' Ruby Princess. With over 350 attendees, this was our largest Crystal Conference yet, with more travel agents, suppliers and networking than ever before!

TESTIMONIALS FROM OUR AGENTS

The Crystal Conference was fabulous! I made many friendships that I hope will last a lifetime!

-Venessa C.

Every agent should make plans to attend Crystal as it's not only an amazing and fun time but also a catalyst for anybody serious about selling travel.

- AJ S.

This was my first and I was beyond impressed! I left feeling confident and liked knowing how I have a KHM staff that is there to help me.

- Cindy S.

Congratulations to all of nominees and winners. Your success is nothing but motivation for me. Thank you for setting the example for Travel Agent Rookies like myself. #KHMRocks

- Iesha B.

CRYSTAL CONFERENCE FAQS

HOW DO I QUALIFY TO ATTEND THE CRYSTAL CONFERENCE?

Any agent in good standing with KHM Travel Group can attend the Crystal Conference! We welcome agents of all experience levels to attend and spend time connecting with fellow agents, our suppliers, and the KHM Travel Group team. 

What all is included with the cost?

Agents will pay a conference fee of $195.00 which includes educational sessions with our Preferred Suppliers and the KHM Travel Group team, cocktail parties, and our Crystal Awards ceremony. Your guests are not subject to the conference fee. 

Included in the room cost are all-inclusive accommodations at either the Iberostar Grand Paraiso or the Paraiso Maya resort (both part of the Iberostar resort complex in Riviera Maya) for the duration of the conference (8/23 - 8/27). You and your guests must book through KHM Travel Group in order to participate in the Crystal Conference. Resort and room options are subject to availability.

Airfare to Cancun, airport transfers, pre and post-event stays, and additional excursions or meals are NOT included in the conference fare. Agents are responsible for their own flights and transfers for this event. 

WHAT ARE THE HIGHLIGHTS OF THIS EVENT?

The Crystal Conference is KHM Travel Group’s premier event of the year, in which agents, suppliers, and KHM Travel Group team members gather to connect, learn, and celebrate the accomplishments of the previous year. The goal is to have each agent walk away excited and equipped with new knowledge, skills, and relationships to help move their business forward. 

IS THERE A PAYMENT PLAN AVAILABLE?

We will not be offering a payment plan this year. Final payment is due on May 15th, 2020. You can make payments here or you may call or email [email protected] at anytime to make payments. For balance inquiries, please email [email protected].

CAN I USE KHM CASH FOR THIS EVENT?

2019 Basecamp and Pinnacle Elite Agents who have KHM Cash available may apply their KHM Cash towards their Conference fare. KHM Cash can only be applied to final payment, not to the $195.00 conference fee or the $200 room deposit. KHM Cash cannot be applied after final payment is made. 

CAN I PICK THE RESORT AND MY SPECIFIC ROOM CATEGORY FOR THIS EVENT?

Agents will have the option of choosing between two resorts at the Iberostar resort complex in Riviera Maya, Mexico: Grand Paraiso, which is adults-only, and Paraiso Maya, which is family-friendly. The resort and rooms categories are based on availability. Agents who register early and pay the conference fee along with the room fee will have their choice or resort and room category, although it is based on availability. 

CAN I BRING MY SPOUSE AND/OR CHILDREN?

Agents can share their accommodations with a non-industry roommate. If you are bringing children, you need to select accommodations at the Iberostar Paraiso Maya, which is the family-friendly resort.  and fourth passengers are on a first-come, first-serve basis. For pricing inquiries, please email [email protected].

CAN MY GUESTS ATTEND THE CONFERENCE EVENTS?

Guests will be invited to select events during the conference. Guests do not have to pay the conference fee of $195.00. 

WILL THERE BE PRE- OR POST-CONFERENCE EVENTS?

Agents are free to make their own plans and accommodations prior to or after the event on their own. KHM Travel Group is not responsible for any pre- or post-event stays or activities. 

WHAT CAN I EXPECT FROM THE IBEROSTAR RESORT COMPLEX?

You can learn more about the Iberostar Paraiso complex here on the resort website. The complex includes five all-inclusive connected resorts, so it is an expansive property. Bring comfortable shoes to walk in between the hotels, convention center, and at other site inspections.  This map from Resort Maps shows the entire resort complex, with the Iberostar Paraiso Maya and the Grand Paraiso on the left-hand side.

WHERE IS THE CONVENTION CENTER RELATIVE TO MY ROOM?

The convention center, where the conference events and sessions will be held, is located in between the Paraiso Maya and Grand Paraiso resort areas. Allow ample time to get from your room to the convention center. 

WHAT IS THE EVENT SCHEDULE LIKE? WILL I HAVE FREE TIME? 

At this time, there is not a set schedule for the 2020 Crystal Conference. However, we will do our best to factor in some free time for you to relax, explore, and participate in resort activities of your choosing. We will be making updates to this page as we confirm more details of the schedule.

If you have other questions about registering for the event, please contact [email protected] Please keep in mind we are still working out many of the details for this event as it more than a year out. We appreciate your patience!

PAST EVENT PHOTOS

For the fourth annual Crystal Conference and Awards, our group of 361 travel agents, their guests, our supplier partners, and staff came together for the biggest event in KHM Travel’s history. Together, we celebrated the past year’s accomplishments, connect with old and new friends, and renewed our love for travel and the travel industry. The theme for the event, "Discover Your Why" was reflected in the general sessions, our networking receptions, and of course, the Crystal Awards ceremony in which we recognized our top-producing agents for 2016. We also enjoyed our days at sea on the Carnival Conquest and sunny days in three ports - Key West, Grand Cayman and Cozumel. Our hosts, Carnival Cruise Line, made this a truly special week for our agents and staff!

Click Here to read more about the event on our KHM Travel Group blog!