KHM Travel Group Boot Camp
Cleveland, Ohio

Get on the Path to Success!

Boot Camp is a 4-day educational opportunity held here in Northeast Ohio for KHM Travel Agents.

KHM Travel understands that people learn differently, and our goal is to provide educational opportunities to accommodate all learning styles. Boot Camp is the event to attend when you need more personalized, active instruction or you just want to hit the ground running with the confidence of a pro. Our Boot Camp covers the basic foundational skills all agents need to build their confidence, and grow their businesses.

March 2019 May 2019
August 2019 November 2019

Please note: If you need to change your date after registration, there will be a $25 fee.

Agents Share their Boot Camp Stories

Exclusive Opportunities for New Agents

Boot Camp 11/2015

  • Transportation to the home office from the hotel
  • Preferred Supplier Presentations - One Land and One Cruise Supplier
  • Sales and Marketing Sessions
  • Supplier Booking Engines Overview
  • Compliance Workshop
  • Networking with KHM Travel Staff, Agents and Featured Suppliers
  • Breakfast, Lunch and Snacks are available during Sessions
  • Space is limited to 50 agents

Boot Camp

Don't miss this opportunity to get the keys you need to get your business up and running! Boot Camp is a MUST for all new agents, and makes a great refresher for seasoned agents in need of a reboot. Space is limited.

*Hotel and airline fees are the responsibility of each Boot Camp attendee. Registration fee is subject to cancellation penalties.


  • Opportunity to Network With Other Travel Agents and Featured Suppliers

  • Understanding the Sales Process and Your Ideal Client

Boot Camp Success Stories

You receive information that you can't get from a book and learn things from those who have been doing the job for years. As a new agent, I feel I am now confident to start booking and it is because Boot Camp is my foundation.

- Valencia W., Ohio

If I was asked to use one word to advise agents about Boot Camp, it would be "GO!" You will learn so much valuable information to get your business going in the right direction and the opportunity to meet the KHM staff and other agents is invaluable!

- Laura G., Ohio

The knowledge that I gained was what I needed to get my business up and running. The staff was passionate about what they were teaching, and you will never can that online.

- Mervin P., Mississippi

Before Boot Camp I felt lost and very unsure of myself. After Boot Camp, I feel that knowledge I gained has made me more confident. I feel encouraged and more focuses. I highly recommend Boot Camp for any agent who needs that focus and encouragement.

- Jessica C., Colorado

Hear More From Our Agents

Where to Stay

Negotiated Group Rate

KHM Travel has secured a nightly rate of $90.00 plus tax at the Strongsville Holiday Inn in Strongsville, Ohio located at 15471 Royalton Rd.

Offering complimentary shuttle service to and from the Cleveland Airport, the hotel is additionally equipped to meet all your travel needs. Amenities include an indoor pool, fitness center, free Wi-Fi, and on-site restaurant and bar. Complimentary Hotel Shuttle service within a 5-mile radius based on availability.

To simplify the process, KHM Travel Group will make your Hotel Reservation for you at the Holiday Inn Strongsville and you will receive confirmation for your hotel 2 weeks before you arrive for Boot Camp. Just let us know if you would like overnight accommodations on your registration form.

This rate is non-commissionable and is available during each of our upcoming educational events.

Strongsville Holiday Inn
15471 Royalton Rd.
Strongsville, OH 44136

Meet Our Industry Experts

Rick Zimmerman

KHM Travel Group President & CEO

Rick began in the travel industry fresh out of college where he worked as a travel agent. After spending 25 years working in the residential construction industry, Rick began to dabble in travel again. One thing led to another and KHM Travel Group was founded. As President and CEO of KHM Travel Group, Rick works daily to carry out his vision for having the best agent support, education, and commission payouts in the industry. His passion for helping others succeed makes him a fantastic leader for the KHM Travel Group team and our 4000+ agents.

Lisa Findura

Vice President of Agent Operations

Lisa began her travel career over 25 years ago after attending Southeastern Travel Academy in Florida. She has worked as a travel agent, a travel and tourism instructor at a business college, and as a member of the Royal Caribbean International team. Eventually Lisa took to the skies as a flight attendant, travelling to places across the globe before returning to Ohio to be with her family. Since joining KHM Travel Group team in 2009, Lisa has been an integral part of many of the agency’s new programs and initiatives as Supplier Relations Director and now as Vice President of Operations.

Geoff Cox

Vice President of Sales

When Geoff joined KHM Travel Group in 2011, he was no stranger to the travel industry. From 1993-2002, he worked as Business Development Manager and Key Account Manager at Royal Caribbean International. After his time with Royal Caribbean International, Geoff served as a Business Development Manager with Carnival Cruise Line for 8 years. Geoff has played a significant role in increasing the host agency’s production with several key Preferred Suppliers including Mark Travel, Delta Vacations, and Carnival Cruise Line. Geoff has also helped strengthen the bond with many of the company’s top producing agents through his involvement with the Pinnacle and Basecamp programs.

Chantelle Nye

Education Specialist

Chantelle received her degree from Prescott Travel School in 1992 and she immediately went to work for AAA Travel in Hudson, Ohio. She comes to us with 14 years experience as being a travel agent. Her biggest accomplishment in the travel industry is consecutively reaching over 1 million dollars in sales.

During our live educational events, her passion for teaching and encouraging our new agents shines through. You have also seen her on the KHM Agent-Only Facebook page and will be seeing her on KHM Travel Group FAM trips and Seminars at Sea.

Beth Klubnik

Event Operations Manager

Beth comes to the KHM Travel Group team with over 18 years in the hospitality industry, including over 10 years with Marriot International. Beth was a key player in securing hotel group contracts and has trained all levels of hotel staff on developing excellent customer service and sales skills. Her talents shine as she coordinates the planning our our live educational events and various other learning opportunities including FAM trips and Seminars at Sea.

Pam Hassel

Lead Agent Support Specialist

As an experienced travel agent of over 20 years, Pam serves as a great resource to both new and veteran travel agents, alike. As a member of the Agent Support team, she uses her knowledge and customer service skills to answer questions and assist agents one-on-one in all facets of their businesses including getting started, working with suppliers, and developing client relationships.

Hannah Butler

Commissions Manager

Hannah’s positive approach and willingness to assist others has helped her build great relationships with our agents. Her favorite part of working in Commissions is having a part in getting agents paid for their hard work. During our live educational events, Hannah's "Booking Workshop" and discussion of myTravelCRM is a highlight for many of our agent attendees.

Bill Coyle

Director of Education and Programs

Bill has been a travel agent since 1994. He is an expert in planning honeymoons and specializes in trips to Hawaii, Mexico, the Caribbean, Italy, and Greece. In addition to selling travel, Bill is also a vital resource and advocate for our travel agents. He brings a spirited passion for travel to his involvement in ASTA and the AMResorts Advisory Board. Bill also serves as one of the leaders of the Pinnacle Elite Agent Program, along with overseeing KHM Travel Group’s Advisory Board.

Carolyn Sekerak

Creative Marketing Director

Carolyn joined KHM Travel Group as Marketing Director in 2010 and has helped build the company's Marketing Department from the ground up. With a background in communications and graphic design, Carolyn and her team work alongside the digital marketing team to provide marketing tools and resources for travel agents, including The Compass Magazine, supplier promotions, printed materials and advertising campaigns. She loves helping new agents develop their travel agency brand and learn about the most effective ways to market their new businesses. And of course, Carolyn loves to travel to new and exciting destinations to take photos and meet agents!

Amanda Bates

Digital Marketing and Content Specialist

As one of our writers, Amanda creates engaging content for both current and prospective KHM Travel Agents. Her content can be found on KHM Travel's websites, blog, social media platforms, and email campaigns. She studied Journalism at Ohio University and has freelanced for national and regional publications. Amanda is passionate about storytelling through social media and digital content, and loves sharing her knowledge to empower and educate travel agents!

Craig Freeman

Business Analyst

Craig started working with KHM Travel Group in 2013. With 41 years of business management and entrepreneurship experience, Craig is able to work with the other members of the Executive team on big picture ideas to promote leadership development and a positive company culture. Craig’s background includes such roles as Management Transition Director and Interim Director for several high profile hospitals, along with serving as a Risk Management/HR Specialist for small to midsize companies.

May 2018 Boot Camp

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